What courier do you use for deliveries?
We use USPS, but we reserve the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
I haven’t received an email confirmation.
Please be aware an email is sent to you to the given email address when your order is processed. Please check all folders including your junk as it will come from [email protected]
Can I track my item?
Yes. You will receive a confirmation email as soon as your order has been shipped. This email will also contain your tracking number.
I'm new, how do I order?
At motherlevel.com we go to great lengths to ensure your shopping experience is as easy and secure as possible.
Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment via Paypal. If you are happy with the order, confirm the payment and the item(s) will be processed.
Can I use a different payment method?
You can use PayPal to pay for your order.
How do I know if my order was successful?
You will receive an email to confirm your order has been received, and is being processed.
You will receive another email once your order has been packed and is ready to ship.
Where is my order?
Thank you for supporting this mom run, small business. All orders are processed and shipped as fast as possible. Most of our deliveries are sent via USPS and we will send you an email with the tracking number of your order.
How do I return an item?
All sales are final. In the event of receiving a damaged item or the wrong item, please contact [email protected] with a picture and description of the error. Thank you so much for supporting this mom’s small business.
How do I make a complaint?
If you are not happy about any service we offer or you have a recommendation, feel free to write to us at [email protected] We truly appreciate your business!